Shipping policy
Shipping Policy
Thank you for shopping with us! We want to make sure your order arrives safely and as quickly as possible. Please read our shipping policy below.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
We ship internationally from our fulfillment partners. Estimated delivery times are:
- United States: 7–15 business days
- Canada & UK: 10–20 business days
- Rest of World: 10–25 business days
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods such as holidays.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier's website. It may take 3–5 business days for tracking information to update after shipment.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
Lost or Delayed Packages
If your order has not arrived within the estimated timeframe, please contact us at bmdouglas1511@gmail.com and we will investigate the issue with the carrier. We are not responsible for delays caused by customs or carrier issues outside of our control, but we will do our best to make it right.
Wrong Address
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately and we will do our best to update it before shipment.